Student Feedback – Aidan Walters

Case Studies

Aidan Walters / 17 Years Old

After finishing my GCSE’s at Coombe Dean Secondary School on the 16th of June (2017), I commenced my first apprenticeship with Achievement Training. This was my City & Guilds Level two diploma in ICT professional competence (QCF). I began this only three days after leaving school. Two and a half years on, I have completed my level two and am currently working toward my (C&G) Level three Infrastructure technician qualification. I have a keen passion for administration, team leading and facilities management; these are all prospects of which I would eventually like to progress on to. I enjoy working for ATL as I have used my career as an opportunity for self-growth as well as developing positive working relationships with a variety of staff. I find that this will benefit me in the future.

Some of my responsibilities as an apprentice IT technician include providing customer service and technical support, carrying out IT & Facilities inductions for newly employed staff, filing and organising (Department) data, Internal (Department) Audit & Stock distribution, the coordination of the work experience placements during their time at ATL and finally the logging of jobs on the ‘IT & Operations Helpdesk’. Although my job description portrays IT and telecommunications, I am also responsible for the administration of Health & Safety. This ranges from maintaining H&S records to recording all H&S incidents or accidents.

Finally, I am also responsible for the facilities side of site services. Some of these responsibilities include dealing with contractors & engineers, collecting bulk shredding & scrap runs, locking up each building of an evening with the deputy MD, ensuring electrical and non-electrical equipment on site is to a safe / useable standard, documenting different processes, and finally leading facilities-based projects during times of peak workload or during staff absences.