Tiana’s Customer Service Apprenticeship Experience


Before I started my apprenticeship I was studying at sixth form, however, I decided that the classroom-setting wasn’t for me and wanted to look into starting an apprenticeship.  I didn’t know a lot about apprenticeships at the time but thought this might be a better option for me.

I met with Clare from Achievement Training and with her help and guidance I found a suitable apprenticeship for me. She ran through the options which most suited the role I wanted to pursue, these being apprenticeships in Customer Service and Business Administration.

We decided on the Customer Service apprenticeship first so that I could gain more knowledge and confidence within the sector I was working in and then I could progress onto the Business and Administration apprenticeship.

I started my Customer Service Apprenticeship at the end of 2021, I have recently received my results which were Distinctions. Clare has really helped me gain confidence throughout my Customer Service apprenticeship which has also helped me in my day-to-day job, she has always been there to give me feedback when required and also given me advice on what I can do to improve.

I am now starting my Level 3 Business and Admin apprenticeship, thanks to Achievement Training and Clare I feel more than ready to start this course and learn even more about this role.

Starting an apprenticeship was the best decision for me as it means I can learn whilst I am on the job and I also know I have support from my Manager, Colleagues, Clare and Achievement Training.

Tiana Henwood

Find Out More About Apprenticeships

Whether you’re just starting out, upskilling, or looking for a career change – there’s an apprenticeship for everyone. gov Apprenticeships uk